WHAT ARE THE SHIPPING TERMS AND CONDITIONS?
Do you want to receive your order ASAP? We too.
As soon as your order is shipped, we will send you a confirmation letter with your tracking number. If you have received a number, it means that your insured order is already sent to you.
You can check the delivery status.
Delivery time depends on the country location and delivery type:
Express delivery: from 3 to 7 working days.
Standard delivery: from 7 to 14 working days.
Do you still have any questions?
We are always happy to serve you Contact us
WHAT IS THE DELIVERY COST?
We provide delivery to more than 50 countries.
If you could not find your country, please write to us.
We would definitely find a solution.
All International delivery orders from 499 EUR are sent free of charge.
Delivery cost below 499 EUR:
All over Europe: 15 EUR (customs duties and taxes would be extra charged)
International fixed-rate outside Europe: 20 EUR (customs duties and taxes would be extra charged)
Express delivery: 39 EUR
HOW CAN YOU RETURN YOUR PURCHASE?
Do you want to return the goods? It is very easy.
You can return the goods within 14 days after receiving the parcel. Fill out the feedback form Contact Us or contact support service with your order number. Please note that only items that meet the requirements under the link Refund Policy can be returned.
HOW CAN YOU EXCHANGE?
Something goes wrong? Didn't guess the right size, want a different color, or changed the style in the short term?
The fastest way to make a product exchange through filling out the form Create Return. After receiving the form, our customer representative will contact you to clarify order details and propose the best model.
We would exchange and help you to find the best gown for the mood.
WHAT SHOULD YOU DO IF YOU GET A DAMAGED PRODUCT OR HAVE ANY DELIVERY ISSUES?
Please check your order at the parcel pick-up point.
If you find out that your order was damaged during the transportation, or you had received the wrong item, please Contact US ASAP.
We would do our best to solve the problem in the shortest terms.
We apologized for the inconvenience, so be sure that we solve all cases in favor of the customers.
WHAT ARE THE RETURN CONDITIONS?
Please pay attention! Delivery payment for the products that are not under returning policy, would be paid by the Buyer. Before making a return, please read Refund Policy regulations.
While returning, our manager will provide the exact shipping address.
Please do not pay attention to the address that was noted on the parcel, our manager will provide reliable information.
We also want to pay you the attention that in case of an exchange of goods, you will not have to pay for delivery. So maybe we would try again?
HOW CAN YOU REFUNDS PAYMENTS?
All received goods go through the Return Policy Regulations checkup.
After passing the checkup, your request would be confirmed and the money would automatically refund on your payment system/ card within 21 days of the product. Our manager would contact you for details confirmation because we want to solve the problem as easily and quickly as possible.
WHERE CAN YOU TRACK ORDER?
You always can tracking your order.
You need to put your tracking number in the form to check your delivery status.
HOW CAN YOU GET SUPPORT/ CUSTOMER CARE?
We're always here!
Our goal is to make the purchase process without stress and make sure that it meets your expectations.
If you have any questions about the product, ordering, shipping and return policies, or tracking number, please contact our customer service or write us in CHAT. Each request is very important for us. We would respond to you as soon as possible.
We very appreciate your time.